In this article about the Accu-Chek Customer Careline we have included some frequently asked questions that we hear from you.

Do you have an Accu-Chek blood glucose meter query, want to register your meter if you cannot do so online, or need some information about Accu-Chek products? If so, the Accu-Chek Customer Careline is here to help, and our friendly trained operators are always happy to receive your call.

We have included a couple of frequently asked questions (FAQs) below. However, if you would like to know more about how to use an Accu-Chek product, test your blood sugar/glucose, store your meter, or get more information on any other topics, please visit our customer service section.

Frequently Asked Questions

What can I do to avoid obtaining too little blood?

• Run warm water over your hands before testing to increase blood flow. Be sure to dry your hands completely before testing.
• Improve blood flow to the fingers by warming them.
• Lower hands to below your waist level and gently massage the selected finger before lancing.
• Press the finger pricker firmly against your finger.
• After lancing, massage your finger towards the tip.
• Only if all of the above are insufficient, increase the penetration depth of the finger pricker by rotating the depth selection dial one step at a time.

What’s the difference between HbA1c and blood sugar/glucose?

Blood sugar, or glucose, is a simple sugar obtained when your body breaks down carbohydrates in food. When you test your blood with a blood glucose meter, the result is a reflection of current blood sugar levels. The HbA1c test, or A1c, shows blood glucose levels over a longer period. It shows the control a patient has had over two to three months.