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Contact us

If you are having problems with your product, or have a general enquiry about our services, don't hesitate to contact us. Our Customer Careline provides technical support for all of our Accu-Chek portfolio.

Brexit: Roche Diabetes Care is working closely with the UK government to maintain our readiness for any post-Brexit scenario, including no-deal. We do not anticipate any supply issues and will directly update our customers, as well as updating this webpage, if there are any changes.

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Insulin pump technical support team

Open 24 hours a day over the festive period.

UK: 0800 731 22 91 

Republic of Ireland: 1 800 882 351 

If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Please note that urgent replacement orders placed on Monday 23rd December before 16:00 will be delivered on Tuesday 24th December. We will then be unable to provide replacement pumps or meters until Monday 30th December. Replacements placed before 15:30 on Tuesday 31st December will be delivered on Friday 3rd January.

Please ensure that your back-up therapy is in place, and still within date.

 

Insulin pump consumable order line

Monday 23rd December
08:00 to 20:00
Tuesday 24th December
08:00 to 20:00 - Orders placed on this day will be delivered on or after Monday 30th December
Wednesday 25th December
Closed
Thursday 26th December
Closed
Friday 27th December
08:00 to 20:00
Monday 30th December
08:00 to 20:00 
Tuesday 31st December
08:00 to 20:00 – Orders placed on this day will not be delivered until week commencing 6th January.
Wednesday 1st January 
Closed
Thursday 2nd January 2019
Back to normal operating hours

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek blood glucose meter. For online queries we will respond by email or telephone, depending on the level of support required.

Emails are addressed during working hours between 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek insulin pump or infusion set. For online queries we will respond by email or telephone, depending on the level of support required.

UK: 0800 731 22 91
Republic of Ireland: 1 800 882 351

If you are calling from outside the UK use this number: 0044 (0)1444 256019. This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Technical Support & Emergency Calls 24/7, 365 days, UK and ROI:

  • A team of technical specialists are on call to answer any technical queries regarding insulin pump and associated products 24/7, 365 days of the year.
  • During out of office hours, emergency technical calls are answered.

Please give us a call for help with any questions you may have regarding your Eversense® XL

  • UK: 0800 731 2291† - option 3
  • Ireland: 1800 882 351† - option 3

†Opening hours: Monday to Friday 8am-6pm excluding bank holidays. Some mobile operators may charge for calls to these numbers.

Emails are addressed during working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek product. For online queries we will respond by email or telephone, depending on the level of support required.

Please note: You should contact your GP/Diabetes Nurse/Specialist...

  • If you have questions about diabetes or questions concerning your medication or diet
  • If you observe unusual glucose readings which you have reason to doubt, and the quality control readings you have performed are correct (are consistently within the tolerance ranges provided), there may be an unknown medical cause or chemistry-related influence responsible for the unusual results observed. Therefore, please contact your GP or Diabetes Nurse Specialist or other Healthcare Advisor as soon as possible to arrange to have your blood glucose meter readings compared to a laboratory glucose measurement, and thereafter receive the correct advice.

Emails are addressed during working hours 8am - 6pm Monday to Friday.

Please complete the form below or give us a call for help with any questions you may have regarding your Accu-Chek finger pricker. For online queries we will respond by email or telephone, depending on the level of support required.

Emails are addressed during working hours between 8am - 6pm Monday to Friday.

Contact us by phone:

Before calling the Accu-Chek Customer Careline, if at all possible, please take the time to perform a quality control test using the correct control solutions and have these results and your meter to hand when calling.

  • UK: 0800 701 000*
  • Ireland: 1 800 709 600*

* Some mobile phone operators may charge or restrict access for calls to these numbers. 

Alternatively, you can contact the Customer Careline from your mobile using one of the following numbers. Please note that calls to these numbers are subject to a local call charge, depending on your mobile network provider.

  • UK: 020 3499 6159
  • Ireland: 01 5410379

Opening hours: Monday to Friday 8am-6pm excluding bank holidays. To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Calling us from outside the UK:

If you are calling from outside the UK use this number: 0044 (0)1444 256442

This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that you take spare supplies with you.

Email us:

 

In order to respond to your query we need to process your personal information. Roche Diabetes Care Limited is committed to using your personal information in accordance with our Privacy Statement.